Problem

You have a question for the support department.

Cause

1) There is something you don't understand.
2) You receive an error message.
3) You have a special situation and don't know exactly how you can implement this with the software.

Solution

The support department provides free support for all ITMAN ​​programs. Our time is just as valuable as yours. We have no access to your database and we can't read your mind. Ask your question clearly, completely and politely.

There is something you don't understand.?

• See if the manual has information on the subject.
• See if this forum has information on the subject.
• Read the instructions in the program accurately.
• Read the instructions in the Wizards and informative popup windows accurately.
• Tell us exactly what you don't understand. Why were you expecting something else. Indicate the program component. What instruction is not clear. Specify the name of the report. Etc..

You get an error message?

• See if this forum has information about the error message.
• Tell us exactly what steps you need to do to get the error message. For example: I start the program. I click on "Employees & Payroll". I select the month "December". Etc..
• Tell us exactly what error message you get.
• If desired, make a screen shot and send it to us.
• Tell us what may have caused the error. For example: Power failure. Changes made to the computer or server. Etc..

Do you have a special situation and don't know exactly how you can solve it with the software?

• See if this forum has information on the subject.
• Don't tell us HOW you want to achieve something, but WHAT you want to achieve.
• Give concrete examples with real amounts.